ChatMe Payment Privacy Policy
ChatMe Payment Platform highly values your privacy and the protection of your personal information. This privacy policy will help you understand how we collect, use, share, store, and protect your information. We are committed to strictly complying with applicable laws, regulations, and industry standards to ensure the security of your information.
Chapter 1: Scope of Application
This privacy policy applies to all products and services provided by ChatMe Payment Platform, including but not limited to payment services accessed through websites, mobile applications, or third-party integrations. By using ChatMe Payment services, you agree to the processing of your personal information as described in this policy.
Chapter 2: How We Collect and Use Your Information
We may collect the following information when you use ChatMe Payment services to provide you with a secure, smooth, and efficient payment experience:
2.1 Personal Information
When you register and use ChatMe Payment, we may collect and store the following information:
Identity Information: Such as your name, ID number, passport number, etc., for identity verification.
Contact Information: Such as your phone number and email address, for communication and security verification.
Payment Information: Including bank card numbers, account numbers, account balances, and transaction records to complete payments, transfers, withdrawals, etc.
2.2 Device and Network Information
To ensure the security of transactions, we may collect the following device and network information:
Device Identifier Information: Such as device model, operating system, device ID (e.g., IMEI, IMSI).
Location Information: Obtained via GPS or Wi-Fi networks to prevent fraud and secure the payment environment.
2.3 Usage Information
We will record the transaction details and operation logs generated when you use ChatMe Payment services, including but not limited to:
Transaction amounts, transaction times, counterparties, and transaction methods.
Your interactions with our platform, such as browsing pages, clicking behavior, and device interaction logs.
Chapter 3: Purpose of Information Usage
We will use the collected information for the following purposes:
To Provide Payment Services: Including but not limited to identity verification, account registration, payment processing, withdrawals, and transfers.
To Optimize User Experience: Analyzing your usage habits and preferences to provide more personalized services and features.
To Ensure Transaction Security: Identifying suspicious transactions through device and network information to prevent fraud, money laundering, and other illegal activities.
For Marketing and Customer Service: Using your contact information to provide you with the latest product or service recommendations, promotions, and technical support.
Chapter 4: Information Sharing and Disclosure
4.1 Sharing of Information
We will not share your personal information with any unrelated third parties, except in the following cases:
Legal Requirements: We will disclose necessary personal information in accordance with laws and regulations or legal requests from judicial or law enforcement agencies.
With Your Authorization: We may share your information with third parties with your explicit consent or authorization (e.g., sharing payment information with financial institutions or banks to complete transactions).
Platform Partners: To provide better services, we may share your information with partners (e.g., technical support or data storage service providers).
4.2 Public Disclosure of Information
We will not publicly disclose your personal information unless we have obtained your explicit consent or are required by law.
Chapter 5: Information Storage and Protection
5.1 Information Storage
Your personal information will be stored within the Kingdom of Cambodia, and the storage period will be the duration of providing services to you or the minimum period required by law.
When you deactivate your account or we terminate services, we will delete or anonymize your information according to applicable legal requirements.
5.2 Security Measures
We implement strict security measures to protect your personal information, including but not limited to:
Encryption Technology: We use SSL encryption, end-to-end encryption, and other technologies to ensure the security of your information during transmission.
Access Control: Only authorized employees or third-party service providers can access your personal information when necessary, and all access operations are recorded.
Incident Response: In the event of information leaks, tampering, or loss, we will promptly inform you and take necessary remedial measures.
Chapter 6: Your Rights
6.1 Access and Update of Information
You have the right to access and update your personal information. To modify your contact details, account information, etc., you can do so through the ChatMe Payment Platform or by contacting customer support.
6.2 Withdrawal of Consent
You have the right to withdraw your consent for us to process your personal information at any time, but this may affect our ability to provide you with services.
6.3 Deletion of Information
You may request the deletion of your personal information under the following circumstances:
If our processing of your personal information violates relevant laws and regulations.
If you withdraw your consent for us to process your personal information.
Chapter 7: Protection of Children's Personal Information
We take the protection of children's personal information very seriously. If you are under 14 years of age, we recommend that you use ChatMe Payment services with the consent of your parents or guardians. We do not knowingly collect children's personal information without the consent of parents or guardians.
Chapter 8: Cross-border Data Transfers
If your information needs to be transferred across borders, we will ensure the security of your personal information and obtain your consent in accordance with applicable laws. Once transferred, your information will be processed under the legal framework of the receiving country.
Chapter 9: Updates to the Privacy Policy
We may update this privacy policy from time to time based on business development and legal requirements. We will notify you of any updates through email, in-app notifications, or other reasonable means. Changes to the privacy policy will take effect immediately upon notification.
Last updated